FAQ

1. How do I place an order?

Simply click on the product you like, Update the Quantity you want to buy and click on the “add to cart” button. You will then be redirected to the checkout page where you have an option to Sign up or Log in. Once you do that fill in your address & contact details correctly choose the mode of payment (Cash on delivery / Credit Card / Debit Card) any coupon codes or promotional offers can be added then. You will receive an order confirmation via email once your order has been successfully placed.

2. How do I make payments?

Pay via Debit / Credit Card or avail our Cash on Delivery service (Additional charges apply)

3. How many days do you take to deliver?

It takes up to 3-4 days for the pieces to be delivered to you.

4. Are there any delivery charges?

Yes, Rs150/- on all orders.

5. Do you take orders over the phone?

Yes, you can contact us on our Aé-Teē helpline number

6. Do you ship internationally?

Aé-Teē offers international delivery; you can mail us at info@aeteedesigns.com for the same.

7. Do you have a store where we can see the product before i can buy?

No, We are an online store only, but you can find our products in the following stores Delhi- Nimai , Ogaan ,Bombay – Creo, Minerali , Pune – Aananya, Chennai- Maalgaadi and Kolkata- Bombaim.

8. I have ordered for so many products, can I get some discount?

Coupon Codes & Promotional offers will be mentioned on our Facebook Page / Instagram feed, so keep a regular check to avail all our tempting offers!

9. What is the Return Policy for jewellery & other products?

We hope you love your Aé-Teē pieces as much as we do. However, if you would like to exchange your purchase we are able to issue an exchange up to 2 days after the date of receipt. Simply contact us at customercare@aeteedesigns.com . Please note that sold items can only be returned for an exchange. We don’t offer returns. All sales are final.

10. Are there certain items which are not exchangeable?

Yes, all items Purchased on Sale/Using Promo Code cannot be exchanged. In case of any damage, the same must be informed to us via email 48 hours after receiving the damaged product or we will be unable to replace the same.

11. What is the procedure if I want my piece exchanged?

Drop us an email at customercare@aeteedesigns.com within 7 days of receiving your order and we will exchange your purchase!

12. Can i cancel my order?

Yes, please do email us on customercare@aeteedesigns.com for any cancellations within 24 hours of placing your order.

13. Can sale items be exchanged or refunded?

We have a non-refundable/non exchangeable policy for ALL SALE items.

14. What size will fit me?

If you are confused or would like some help, please mail us at info@aeteedesigns.com and we would be happy to help you.